Q. My Synergist Saddle is made to fit my current horse; what happens when I change horses sometime in the future?
A. Give us a call anytime you switch horses. For a nominal fee (see our price list), we will refit your Synergist Saddle to your new horse's measurements! The same holds true if you should decide to sell your Synergist Saddle in the future. Give us a call and we will retro-fit your saddle to the new owner and the new owner's horse.
Q. What if you are not able to fit me comfortably? Do I get my money back?
A. Absolutely! Just return the saddle to us in undamaged condition within 45 days of delivery and we will refund your money less 20% for a re-fitting/re-stocking fee. » More about our custom saddle warranty.
Q. How long will it take to get my new custom saddle?
A. Typically, the entire process can take from two to four weeks once we receive the processed EQUImeasure saddle fitting kit (supplied free after your deposit is received) and completed personal measurement information forms. During the peak spring/summer buying seasons it may take from two weeks to up to twelve weeks to complete your order.
Q. Can I get custom tooling work done on my custom saddle?
A. Yes, custom tooling is available upon request and tooling packages start at only $100. » Take a look at all our custom saddle tooling options.
Q. What if I cancel my custom saddle order?
A. Deposits for custom saddles are nonrefundable. If your custom saddle order is cancelled for whatever reason after the manufacturing process has begun, a 20% restocking/refitting charge will be applied. Additionally, if you choose to cancel your custom saddle order after the manufacturing process has begun, after the 20% restocking/refitting charge is subtracted from your deposit, the remaining balance may be used as store credit.
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