Other than saddles, the following shipping and return policy information applies to all products. Saddles have their own return policy; please see our Warranty and Guarantee page for saddle-specific return information. ShippingProducts will be shipped within 1-2 business days, except weekends and holidays, via USPS or UPS. Additional charges apply for International orders. When you order from Synergist Saddles you can expect a quick response soon after your order is placed. We can ship to virtually anywhere in the world, however, it is important for you to understand that the total cost for items you order will depend on where you designate the item be shipped to. We do not ship to PO Boxes. You must provide a physical address to ensure that your order can be delivered. As well, you must provide your telephone number when filling out your order to allow us to process a trackable UPS shipping label for your order. Delays may occur in processing your order if this information is not provided when checking out your order. ReturnsWe gladly accept returns! If you are not satisfied with the item, wrong size, etc., just call before returning it. (Telephone: 307.433.1008 Toll Free: 877.595.0115) Item(s) must be in the same condition as purchased, with original tags and packaging, unwashed and unworn. If you intend to return something please notify us within one (1) week of receipt of your item. Item(s) must be received by us within 10 days. Buyer is responsible for all return shipping costs unless the return is because of an error on our part. |